Privacy Policy

Please note that as of May 1, 2019 our privacy policy has changed. Here is a summary of our changes:

  • We may use the email address and phone number you provide us to contact you about your application process.
  • If you choose to enroll in any services with a legal service provider or a non-legal service provider, we will provide them with access to all of the information you provided us, and they will be able to contact you via e-mail and text message.
For more information, please see below.

Effective date: May 1, 2019

Citizenshipworks Online Privacy Notice for Users

Please read this Notice to learn about:

  • The kinds of personal information we collect at our website,, or our related mobile applications (together with our website, or “Site”),
  • How we may use that information, and
  • Whom we may share it with.

This Notice also describes how we protect your personal information, and how to contact us to learn more about our privacy practices.

Click on any topic:

  1. What We Do With Your Information
  2. Information You Give Us
  3. Information Collected Automatically
  4. Who May Have Access To Your Information
  5. When Information Sharing Is Required
  6. You May Change Your Information
  7. Deletion of Information
  8. How We Protect Personal Information
  9. Links to Other Websites
  10. Privacy Policy Updates

What We Do With Your Information

The information you provide at a Site may be used to:

  • Create and manage your account
  • Communicate with you about your account, the Site or our services
  • Generate your Form N-400
  • Contact you via e-mail or text message about your Form N-400
  • Respond to your requests and questions
  • Suggest legal service organizations in your area, based on your zip code
  • Share your information with legal service organizations if you choose to enroll with them
  • Share your information with non-legal service organizations if you choose to enroll with them
  • Customize your experience with the Site
  • Manage and improve the services we provide and how we communicate with you
  • Perform data analytics
  • Protect against fraud, and manage risk exposure
  • Develop new services
  • Comply with legal requirements and our own policies and terms, such as our Terms of Use

Information You Give Us

Prior to creating an account, you will be asked a series of questions to determine whether you meet some of the basic eligibility criteria to apply for U.S. citizenship (such as whether you are over the age of 18). You will not be required to provide your name or contact information in this step, and any information you provide at this step will not be associated with you if you do not proceed to create an account. If you have met these criteria, and you wish to use our services to generate your Form N-400, you must first create an account with us, at which point we will collect your name and contact information, along with additional information.

We will ask for some information that we need to create your account to use our services, assess your eligibility to apply for U.S. citizenship and generate your Form N-400 (application for naturalization). This could include some or all of the following personal information about you, your spouse, and/or your children:

  • Name
  • Date of birth and age
  • Gender
  • Country of birth and nationality
  • Zip code
  • Residency status
  • Marital status and history
  • Military service
  • Employment and education history
  • Alien registration number
  • Social security number
  • Contact information, including mailing address, phone number and e-mail address
  • Previous residential addresses
  • Family history
  • Race and ethnicity
  • Weight, height, hair color and eye color
  • Disability status
  • Additional information required by Form N-400, including your mental health history, any criminal history, and affiliations with political organizations
  • Supporting documentation required by Form N-400 which may include personal information, such as a copy of your passport

Information Collected Automatically

Our website collects information that helps us serve you and lets you use certain features of our services. To do this, we may use cookies, web server logs, web beacons, and JavaScript.


Our website may use web beacons, HTML5, Flash cookies, or similar technologies. These technologies allow us to identify your browser and remember your information, settings, and your visits at the site. We may also use other types of local storage, such as browser- or plugin-based local storage. Most browsers give you the option of enabling, restricting, and disabling cookies. You can manage Flash cookies by visiting Adobe’s FlashPlayer Settings or Settings Manager.

Note: If you disable cookies, you will not be able to use all the features of our services. For example, cookies are required for the system to remember you for purposes of completing your N-400 form and remember the information you provided before.

Our web server log may:

  • Collect information about your device, operating system, browser, access domain, and other system settings,
  • Identify your system’s language and your country and time zone,
  • Collect information about your current location;
  • Record the page that referred you to our site, your device’s IP address, and the pages you visit at our site.

To control which servers collect information, we may place tags (web beacons) on our pages. We also may send software instructions to your device that collect details of your interactions with our website, such as the kind of general information listed above.


We may use analytic services from other companies, such as Google Analytics, to learn how visitors use our Sites. These services will know your IP address or similar identifiers for our mobile applications, and they share information with us about how you use our Sites.

Your usage information helps us to:

  • Troubleshoot any problems;
  • Understand usage of the Sites and improve them, and
  • Meet our legal duties and comply with policies and procedures.

Who May Have Access To Your Information

Legal Service Organizations and Non-Legal Service Organizations

We have partnered with legal service organizations (each, a “LSO”) and non-legal service organizations that can provide not-for-profit or reduced fee legal and non-legal assistance with your application for U.S. citizenship. If you choose to retain the services of a LSO, the LSO will have access to all of the information you provide to the Site in connection with our services. We are not responsible for how the LSO uses your information. By retaining the services of an LSO, you agree that the LSO may contact you via e-mail or text message to follow-up with you on your application status. If you choose to start your application through a Partner Portal Page or enroll in a campaign with an LSO, then you are agreeing: to the LSO’s terms and privacy policy; that the LSO will have access to all of the information you provided, and that the LSO will be able to contact you via e-mail or text message. If you choose to join a campaign with a non-legal partner, they will have limited access to your information, including your name, email, and phone number. Non-legal partners may contact you via e-mail or text to follow-up on your application status. We are not responsible for how LSOs and non-legal service organizations use your information.

Service Providers

We use a number of outside service providers, such as cloud storage providers who store the information we collect, software developers we hire to debug or improve our program, providers who support certain features of our services that allow us to communicate with you (such as automated SMS text message providers, e-mail service providers, and live chat providers) and payment or credit card processors. These outside service providers may have access to your personal information to the extent necessary to provide their services. All of these service providers may only use or disclose your personal information to provide services to us or comply with legal requirements.

Researchers / Data Analysts

We may also share personal information for research, academic studies, data analysis, and reports. Information for these purposes is always aggregated. For example, the data we share may be used to say how many users (not the names of) live in New York. We may also share with others how many people (not who) visited our site.

We do not share information from:

  • Small categories of specific information that contain fewer than 5 people, or
  • Specific categories of personal information, such as names, Social Security numbers, login and access details.


We may share information about our users to our non-profit funders for research purposes. Information for these purposes is always aggregated.

We do not share information from:

  • Small categories of specific information that contain fewer than 5 people, or
  • Specific categories of personal information, such as names, Social Security numbers, login and access details.

When Information Sharing Is Required

For legal reasons

We may share your personal information if we have good reasons to believe we need to do so to:

  • Comply with your request to enroll with a partner for additional support, and share your e-mail and phone number for partners to contact you,
  • Enforce our Terms of Service,
  • Protect our rights, operations, or users,
  • Comply with applicable law, regulation or legal process, such as a court order or subpoena,
  • Prevent physical, financial or other harm, injury or loss
  • If our organizational structure changes

If our organizational structure changes

If we sell or transfer some or all of our business or assets, such as during a reorganization, dissolution or liquidation, we may transfer your personal information to a third party. But that third party must agree to protect your personal information according to the terms of this Notice.

You May Change Your Information

You may change your personal information on the profile page for your account(s) at the site.

Deletion of Information

If you do not access your account for 180 days, your account and any information you have entered may be deleted. You may also request that we close your account by contacting us at using the e-mail address you used to register.

How We Protect Personal Information

We have administrative, software, and physical safeguards to protect the personal information you provide at our site against accidental, unauthorized, or illegal access, disclosure, destruction, loss, change, and other illegal use.

To protect Social Security numbers, we limit who may access SSNs, and only allow disclosure for legally allowed purposes.

The security of your information is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we make reasonable efforts to protect your information, we cannot guarantee its absolute security.

Links to Other Websites

Our site lists links to other websites that are not part of our organization. We list those links to make it easier for you to get information at their sites. We do not have control over the content or privacy policies at those sites. It’s a good idea to look at the Privacy Notices of those websites before you use them.

Privacy Policy Updates

If we change our privacy policies, we will post a notice on The date of the change will appear at the top of the Privacy Notice.